Shipping and returns policy:
Shipping is free to UK and n.Ireland for all our seaweed products up to 15 KG
Europe shipping cost is £20.00 tracked and signed DPD courier (please note there are no custom charges) Please email for a shipping quote if your order is above 700 grams for Channel Islands, Scottish Islands, Isle Of Mann & Scilly Isles.
Delivery to S.Ireland is £12.00 DPD courier estimated at two days while UK Mainland is four days.
We ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations – please email for a quote.
For international orders is over 2kg please email for a shipping quote.
Before signing for delivery of goods, please ensure that you are satisfied with the items delivered as signing will constitute acceptance of the goods. If items have to be redelivered more than once, this will incur a charge. (Re delivery means that the courier has tried to deliver to the specified address but for no fault of their own the delivery was not executed).
Returns Policy:
The Distance Selling Regulations contain provisions for buying online which Emerald Isle Seaweed complies with fully. We therefore allow a “cooling off period” that allows a consumer buying online from a business to cancel their order 7 working days from the day on which they receive the goods.
Any returns must be packaged and undamaged in their original packing, and also in the same condition as received. Please note that the Return Shipping/postage fee is paid by you and that the initial delivery charge will not be refunded also a restocking fee will apply. (Your statutory rights are not affected).
Faulty items:
If an item is faulty, please contact us within 3 days of receiving your item and you will be provided with instructions for returning the items to us.
When contacting us via email or post, please ensure that you specifiy the name of the product and your order number. You can obtain a return form for faulty products by emailing this information to stonesbythesea2@hotmail.com
The item returned must be complete, unused and in new condition. Please make sure when you examine the item you have done so without damaging or marking the product in anyway.Please send a photo of the damaged item with your return form so we can proceed to replace the faulty item.
Your statutory rights are not affected.